Welcome to the Parcel Manager support center. We are here to help you coordinate your deliveries and configure your integrations.
How do I connect Steadfast or Pathao couriers?
Open the Parcel Manager mobile application, select the Page you own, head to the "Settings" tab, and choose your Courier Provider. Paste your API keys or secret client credentials. Your keys are encrypted securely on our databases.
Can other team members add parcels to my pages?
Yes, as a Page Owner, you can invite team members by adding their emails to your page under "Team Management". You can assign roles like Owner or Moderator. Moderators can log, pack, and confirm parcels, but cannot modify your API keys.
How do I request complete account and data deletion?
Simply send an email to
devtaijul@gmail.com stating that you wish to delete your account. Make sure to send the request from your registered email address. We will wipe your account, pages, API credentials, and all logs within 14 business days.
Why is my courier API returning authentication errors?
Double check that your keys are copied exactly as provided on your Steadfast/Pathao merchant panel. If issues persist, verify that your merchant panel accounts are active and approved by the respective courier providers.